FAQ

Shipping
How much does it cost for shipping?

We send our goods to your door in Hong Kong for free. But wait, we will expand our market to your country soon.

How quick will I receive the package?

We try our best to do next day delivery with limited resources and our cut off time is 11:59 pm.

Refund & Return
What is your return policy?

We gladly accept returns for a refund or exchange within 14 days of the original purchase date, we’ll come and collect it without any charges.

How can I return the order?

Same as the recycle process. Input your code and ask our staff to collect your T-shirts.

What if I lost the QR code?

If the tag is not attached with the T-shirt, you won't be able to refund, return and recycle. So please don’t lose it.

What’s the refund process?

We collect the T-shirt in person and pay you back the original purchase price times the original buyback ratio in Cash.


The refund amount is determined in accordance with the following formula:

Original Price x Original Buyback Ratio


Remarks: Original purchase price refers to the purchase order that you placed. Original Buyback Ratio relate to the buyback ratio that was settle on the purchase order.

Can I change the recycle option?

No, You can’t. Once the order is placed, you can’t change.

Can I have 2 recycle options in one order.

Sorry, No. All the items in one single order can only apply to same recycle option.

Order
What payment method do you accept?

Currently, we only accept credit card payments. We will continue to expand the payment channel for you to buy one of the best T-shirts in the world.

Can I cancel the order?

Sure. But would you like to try it first before cancelling it? You could cancel it before delivery.

Recycle
What’s the recycle process?

You scan your code in our recycle page and we send out our staff to buy back your T-shirt.

How do we buy back the T-shirt?

We come and collect it and pay you by CASH.

Questions with Answers that are not listed in the Q&A section.

Please call our customer service.

Service Hours

MON TO FRI   10:00 - 19:00